It is so easy to criticise.

The authorities are criticised when they get things wrong, and rarely get a pat on the back when they display outstanding efficiency. May I redress the balance a little by congratulating the team who promptly removed a large graffito which had been sprayed on the wall outside the office. I had spent some time last year with a wire brush and paint stripper attempting to remove the writing, but with no success. This month I emailed the Council and complained about the mess. Within days the wall was pristine. Such service deserves recognition. Well done to all concerned!
Sometimes good things get done by stealth. A decade ago lane markings on roundabouts in Bracknell were a confusing mess. They have gradually been improved and are mostly quite logical. The authorities have an unenviable task. When things go wrong it is very obvious. Improvements, on the other hand are easy to miss.